Cancellations and Returns

When Returns & Exchanges out of scope?

• Kindly note, we will not be able to support the return requests only on certain conditions:
• Opened or used boxes will not be accepted as returns.
• It should have the serial number intact with its original packaging in place along with all the freebies/accessories.
• The product should be supported by the required storage conditions mentioned in the label
• The return requests should cater the specified time frame and should be undamaged or in same condition as received

What needs to be done if the product is not as promised?

If the product that is received is not up to BodyPower Nutrition standards, you will receive a replacement, exchange or refund for the same. In order to initiate this, we request you to call 022-60503500 or write to us on shop@bodypower.com on priority basis for further guidance.

Procedure to return the product

Once we approve of the return, you can ship it to us of which cost will be borne by the buyer. You can contact us 022-60503500 or write to us on shop@bodypower.com for further assistance.                                

Refund time frame for reversal of customer amounts

In case of requests for order cancellations, BodyPower Nutrition, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. The return shall be processed in a reasonable period of time.

Refund ratio(deductions) in refund value

If order cancelled buyer has to bear Payment gateway charges as applicable and Two-way Standard Freight Charges. Remaining amount will be refunded.

There may be certain orders that BodyPower Nutrition is unable to accept and must cancel. BodyPower Nutrition reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User, User accept and undertake that the same is acceptable and he/ she will not contest/ raise any dispute on the same. The situations that may result in cancellation of User’s order includes, without limitation, non-availability of the product or quantities ordered by User, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by BodyPower Nutrition’s credit and fraud avoidance department.